Refund & Cancellation Policy
Last updated: February 2025
1. Free Trial
Elixion offers a 30-day free trial with full access to all platform features. Your credit card is collected at signup but you will not be charged during the trial period. If you cancel before the end of your 30-day trial, you will not be billed. No refund is necessary as no charge occurs during the trial.
2. How to Cancel
You can cancel your subscription at any time through the Stripe billing portal. To access it, go to Settings > Billing in your Elixion account and click "Manage Subscription." From there, you can cancel your plan directly. No emails or support tickets are required to cancel.
3. When Cancellation Takes Effect
When you cancel your subscription, the cancellation takes effect at the end of your current billing period. You will retain full access to all paid features until that date. After the billing period ends, your account will be downgraded and you will no longer have access to paid features or AI agent credits.
4. Refund Eligibility
- First charge after trial: If you are charged for the first time after your free trial ends, you may request a full refund within 7 days of that first charge.
- Renewal charges: Refunds are not provided for subscription renewal charges. Since subscriptions auto-renew and you can cancel at any time before renewal, we encourage you to cancel before your next billing date if you no longer wish to use the Service.
- Partial months: No refunds are provided for partial billing periods. If you cancel mid-cycle, you retain access through the end of the period but are not refunded for unused days.
5. Overage Charges
Overage charges for AI agent credits consumed beyond your plan's monthly allocation are non-refundable once the credits have been used. These charges are billed at $0.02/credit for Starter plans and $0.015/credit for Professional plans.
6. Enterprise Plans
Refund and cancellation terms for Enterprise plans are governed by the individual service agreement between your organization and Elixion. Please refer to your contract or contact your account manager for details.
7. How to Request a Refund
To request an eligible refund, please email us at support@elixion.ai with your account email address and the reason for your request. Include the date of the charge you are requesting a refund for.
8. Refund Processing
Approved refunds are processed through Stripe and returned to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.
9. Contact Us
If you have any questions about our refund or cancellation policy, please contact us at support@elixion.ai.